QuestionQ27

Agentic Architecture & Orchestration

After the agent calls lookup_order and receives order details indicating that the item was bought 45 days ago, how does the agentic loop decide whether to next call process_refund or escalate_to_human?

Explanation

Tool output is incorporated into the ongoing model context, allowing the model to reason over the returned order details and applicable instructions or guardrails before choosing the next action. Agent loops dynamically select tools according to the workflow’s current state rather than requiring a fixed sequence or a preconfigured decision tree.

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