CCA-F: Claude Certified Architect — Foundations

By Anthropic · Question Mode

QuestionQ21

Agentic Architecture & Orchestration

An agent is managing a billing dispute. After calling get_customer and lookup_order, it determines that the dispute concerns a promotional-pricing error that requires manager approval—beyond the agent’s authorization level. How should the workflow manage this mid-process escalation?

Explanation

An escalation at an authorization boundary should provide the human reviewer with a structured, actionable handoff containing the customer details, order information, and identified issue. This preserves the context necessary for the manager to assess and resolve the promotional-pricing exception without the agent taking an unauthorized refund action.

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