CCA-F: Claude Certified Architect — Foundations

By Anthropic · Question Mode

QuestionQ11

Context Management & Reliability

A customer comes back 4 hours after the original session about the same billing dispute. The prior 32-turn session includes lookup_order results stating: “Status: PENDING, Expected resolution: 24-48 hours.” During testing, you find that, when sessions with stale tool results are resumed, the agent frequently cites the outdated information in its responses (for example, “I see your refund is still being processed”) even after later fresh tool calls return different details. What approach most reliably supports returning customers?

Explanation

Starting a new session with a structured summary preserves durable context such as the issue, completed actions, and prior resolution state without retaining stale tool observations. Performing new tool calls before responding makes the current external state the only operational data available to the agent, avoiding conflicts with older results and unsupported prior assertions.

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