QuestionQ35

Implementation and Integration

A company is building a generative AI (GenAI)-powered customer support application that uses Amazon Bedrock foundation models (FMs). The application must retain conversational context across multiple interactions with the same user. It must run clarification workflows to address ambiguous user queries. The company must retain encrypted records of every user conversation for personalization. The application must support thousands of concurrent users while responding quickly to each user.

Which solution meets these requirements?

Explanation

AWS Step Functions Standard workflows support the Wait for a Callback pattern, allowing a clarification process to pause until it receives a response. Amazon DynamoDB provides durable, low-latency conversation storage with on-demand capacity for variable high concurrency and server-side encryption at rest. AWS Step Functions workflow types and DynamoDB encryption at rest document these capabilities.

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