AWS Certified AI Practitioner AIF-C01Demo

By Amazon · Question Mode

QuestionQ425

Applications of Foundation Models

A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer questions.

Which business objective should the company use to evaluate the effect of the LLM chatbot?

  • A Website engagement rate
  • B Average call duration
  • C Corporate social responsibility
  • D Regulatory compliance
Explanation

Average call duration is the most direct metric for measuring whether the chatbot reduces employee workload. Shorter calls indicate the chatbot is effectively assisting or resolving customer inquiries more quickly, directly reflecting the business objective of reducing employee actions. Website engagement rate, CSR initiatives, and regulatory compliance are not aligned with the stated goal of reducing call center work.

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