QuestionQ243

Guidelines for Responsible AI

A company has designed an AI-powered agent to answer customer inquiries using product manuals.

Which strategy can increase customers’ confidence in the AI-powered agent’s responses?

  • A Writing the confidence level in the response
  • B Including referenced product manual links in the response
  • C Designing an agent avatar that looks like a computer
  • D Training the agent to respond in the company's language style
Explanation

Links to the referenced product manuals give customers source attribution they can review to verify the response. This makes the answer transparent and grounded in authoritative documentation. AWS guidance for knowledge bases notes that generated-response citations let the original data source be referenced and its accuracy checked.

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