QuestionQ15

Section 4: Advanced Marketo Governance

Unicorn has experienced ongoing data quality problems within their Adobe Marketo Engage instance. An audit determined that a major contributing factor was that Marketers and IT staff lacked knowledge of best-practice processes for the following tasks:

  • Importing data into Marketo Engage or the CRM in the wrong format or with outdated information
  • Configuring forms to follow Data Standardization guidelines (such as having a String Country field to complete)
  • Importing large purchased lists without performing any minimal validation

Unicorn has accepted the auditor's recommendation to implement enablement as part of the solution to these problems.

Which two steps should be included as part of this enablement?

Choose two
  • A Set up a Roles and Permissions workshop with the CMO and CIO to capture and enforce the right level of access for level of Marketo Engage usage
  • B Remove access to users who are the ’worst offender’ until they have successfully passed the Marketo Certified Associate Exam
  • C Align IT and Marketing Ops teams on what level of responsibility each team should have on data management in Marketo Engage
  • D Buy lists from a third-party data provider that are GDPR compliant with no country values
  • E Set up training sessions that covers List Import and Form best practices for both day-to-day users and Marketo Engage ‘Power Users’
Explanation

Enablement to fix knowledge gaps around list import and form configuration best practices requires clarifying data-management ownership between IT and Marketing Operations and delivering role-appropriate training. Aligning IT and Marketing Ops on responsibilities ensures accountability for maintaining data standards, while training sessions covering List Import and Form best practices for both everyday users and Power Users directly closes the knowledge gap identified in the audit regarding incorrect import formats, non-standardized form fields, and unvalidated purchased list imports.

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