AD0-E124: Adobe Experience Manager DevOps Engineer Expert

By Adobe · Question Mode

QuestionQ10

Monitoring, Logging, and Alerting

A DevOps engineer is told by two content authors that they cannot activate pages using Touch UI on a production AEM author instance. The authors must publish their updates within 24 hours to align with a product launch scheduled by the business.

After reviewing the server error log, the DevOps engineer cannot determine the cause of the issue and opens a Support Case through the Admin Console.

Which priority level should be assigned to this Support Case?

Explanation

P2 applies when a major feature or workflow is affected or business operations face major degradation. Inability to activate pages on the production author instance blocks the required publishing workflow, and the 24-hour product-launch deadline makes the impact urgent. P1 is reserved for production business functions being down, significant data loss, or similarly critical service degradation.

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